Suntrup Ford Kirkwood - Used Truck

Not resolved
Customer service
Product or Service Quality

Went into Suntrup Ford Kirkwood, on 1-15-17 to purchase a 2013 Ford truck, the salesman and sales manager gave me a "car check" told me it had 2 owners and no accidents. I asked for a car fax they told me they do not do them.

I told the dealer I felt like you are trying to hide something from me. I proceeded to get a Carfax myself noticed the truck had 4 owners and one accident. I sure did not expect this from a "FORD Dealer".

When I made the salesman aware of this his reply was " maybe this truck is not for you". I would never by a vehicle from this dealer, and I hope this review will help any potential customers.

Reason of review: Poor customer service.

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